Sr. SME, Operations
Concentrix CorporationThis role is no longer listed. Concentrix Corporation took the posting down on Oct 6, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Job Description
Structured overview of role & requirementsAbout This Role
Coordinate with clients, advisors, and internal stakeholders to manage technical escalations and provide real-time frontline agent support on luxury automobile issues.
Diagnose and provide technical explanations on luxury automobiles, focusing on engines, transmissions, chassis, electrical components of ICE, hybrid and electric vehicles.
Design and conduct technical training programs, maintain knowledge bases, and report insights and escalation root cause analyses to stakeholders within defined TAT.
Minimum Requirements
Certified Maintenance Technician or certified diagnostic/system technician required.
Prior hands-on experience with luxury automobiles; experience with MBIL dealers preferred.
Educational qualification: Graduate in automobile field; B-Tech in automobile preferred.
Work Experience Required: Not explicitly mentioned in the JD. Location: Pune - Amar Tech Centre.
Ideal Candidate Profile
Subject matter expert with deep technical knowledge of four-wheeler systems including ICE, hybrid, and electric vehicle technologies.
Experienced in client-facing escalation management and delivering technical training in a contact center or service environment.
Skilled in data analysis from contact center operations to provide technical insights and improvements.