CE Functional Consultant
Hitachi Solutions America, Ltd.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Analyze business requirements and design functional solutions using Microsoft Dynamics 365 Customer Engagement and Field Service modules.
Configure and customize Dynamics 365 CE applications focusing on Field Service components such as Work Orders, Resource Scheduling, Inventory and Connected Assets.
Lead requirement workshops, support testing and deployment, provide post-go-live support, and facilitate user training and documentation.
Minimum Requirements
5 to 8 years experience in Microsoft Dynamics 365 CE/CRM Functional Consulting.
At least 3 years hands-on experience with Dynamics 365 Field Service module.
Bachelor's degree in Engineering, Computer Science, IT, or related field.
Knowledge of Dynamics 365 CE platform and Field Service functional areas including Work Orders, Scheduling, Service Agreements, and Resource Scheduling Optimization.
Ideal Candidate Profile
Experience leading end-to-end Dynamics 365 CE/Field Service implementations, ideally in global delivery environments.
Strong stakeholder management skills and ability to work closely with technical teams for solution design and deployment.
Familiarity with Agile and Waterfall methodologies and ability to produce functional specifications, user stories, and test cases.