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Job Description
Structured overview of role & requirementsAbout This Role
Serve as first point of contact for clients to maintain IT infrastructure and systems operational status.
Proactively monitor, identify, and resolve first-line incidents and service requests across two or more technology domains (Cloud, Security, Networking, Applications, Collaboration).
Perform routine maintenance like patching and configuration changes while ensuring adherence to SLAs and supporting disaster recovery functions.
Minimum Requirements
Entry-level experience in troubleshooting/support in security, network, data centre, systems, or storage within medium to large ICT organizations.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
Workplace type: On-site.
Ideal Candidate Profile
Capable of working across multiple technology domains with strong ticket handling discipline using ITSM tools and SOPs.
Demonstrates client-centric communication skills with ability to work across cultures and social groups.
Able to manage planning, adapt to change, and work under pressure including willingness for extended hours if needed.