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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end planning and governance of product support or solution portfolios ensuring alignment with pricing strategies and seamless service delivery.
Collaborate globally to implement innovative services and solutions to meet changing customer demands and drive profitable growth.
Analyze business processes to identify root causes and improvements, manage SLAs, contribute to marketing support, and mentor junior staff.
Minimum Requirements
Educational Qualification: Four-year or Graduate Degree in Business Administration or related field, or equivalent work experience.
Work Experience Required: Typically 10 - 15 years in service business management, delivery, solution architecting, or business planning.
Must have experience in managing service portfolios and collaborating across global teams.
Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex cross-functional initiatives with significant impact on service businesses.
Strong analytical skills with ability to lead root cause analysis and business performance improvements.
Comfortable working in global, matrixed organizations driving service innovation aligned with business growth objectives.