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Job Description
Structured overview of role & requirementsAbout This Role
Own and drive operational performance and productivity metrics of VKYC support operations and team.
Lead process improvement and excellence projects impacting customer experience in VKYC support.
Build and develop team competency, manage attrition, and collaborate with internal stakeholders for operational outcomes.
Minimum Requirements
5-7 years of experience in support operations.
At least 2 years in a people management role.
Experience handling customer complaints and regulatory inquiries.
Expert proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ideal Candidate Profile
Experienced in managing and improving operational support processes within regulatory frameworks.
Capable of multi-tasking and organized managing of operational and people management responsibilities.
Strong communicator with experience presenting to varied audience sizes and collaborating across functions.