ERC Generalist 2

Serve as main contact for employees and managers for HR-related queries, handling complex and elevated cases with effective communication and problem-solving.

Drive operational excellence in case management ensuring accuracy, efficiency, and timely resolution while promoting self-service through quality knowledge content.

Lead and contribute to cross-functional initiatives including automation opportunities, and partner with global COEs to improve employee experience and compliance.

6+ years of relevant HR Generalist experience.

Experience working in a global, matrixed organization with exposure to regional and global collaboration.

Strong knowledge of employee lifecycle processes, HR policies, and compliance requirements.

Work Experience Required: 6+ years HR Generalist experience explicitly mentioned.

Demonstrates strong customer focus with ability to anticipate needs and own problem resolution end-to-end in a fast-changing environment.

Experienced in analyzing data (case trends, employee sentiment) to identify root causes and implement scalable improvement solutions including automation.

Skilled in collaborating with multiple COEs and global teams to drive cross-functional initiatives and maintain compliance in a matrix organization.