Order to Cash Operations Senior Analyst
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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end Order to Cash operations including cash application, collections, billing support, dispute management, and customer interactions via voice and non-voice channels.
Ensure accurate application of customer payments, reconcile accounts, and drive timely collections to optimize working capital and cash flow.
Maintain compliance with client policies and SOX controls while supporting process improvements and automation initiatives.
Minimum Requirements
5 to 8 years of relevant experience in Order to Cash operations, specifically cash application process.
BCom degree required.
Experience with ERP systems like SAP or Oracle and OTC tools such as HighRadius, Sidetrade, or BlackLine preferred.
Experience working in Shared Services or Global Business Services environment is preferred.
Ideal Candidate Profile
Experienced in handling both voice and non-voice Order to Cash processes including collections, dispute management, and billing support.
Proficient in reconciliations, account investigations, and using reporting tools like Power BI.
Demonstrated ability to support process governance, compliance (including SOX), and automation/transition initiatives.