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Job Description
Structured overview of role & requirementsAbout This Role
Drive and manage ITIL processes including Incident, Problem, Change, and Service Request Management across non-production and production environments.
Oversee environment stability and support for cloud (PCF, Azure, Oracle Cloud) and SaaS (Salesforce, Oracle) platforms with environment setup, user access, troubleshooting, and configuration maintenance.
Lead teams and coordinate across stakeholders to ensure effective usage and health of test environments using APM and monitoring tools, plus enable automation for environment health checks.
Minimum Requirements
Experience managing ITIL based IT Service Management processes and non-production environment management.
Hands-on experience with ITSM tools such as ServiceNow, Remedy, and JIRA.
Experience with orchestration tools like Plutora or Enov8, and understanding of DevOps pipeline integration, SDLC, and STLC processes.
Location requirement: Willingness to work from Bangalore, Pune, Hyderabad, Chennai, or other specified cities in India.
Ideal Candidate Profile
Proven ability to manage multiple stakeholders and lead technical teams, indicating strong leadership and coordination skills in complex IT environments.
Experience with cloud platforms and SaaS environment support in context of ITIL and service management.
Familiarity with APM and monitoring tools (Dynatrace, AppDynamics, Splunk) and automation tools (e.g., Selenium) to maintain environment health and automate checks.