Assistant Manager - Learning & Development

Assist in identifying and addressing employee and organizational development needs through training programs on product knowledge, company philosophy, customer service, and leadership skills.

Support training program administration including promoting training, facilitating delivery, and measuring training effectiveness to ensure return on investment.

Aid in training program planning and budgeting, including monitoring enrollment, assessing progress, identifying performance gaps, and managing training budgets aligned with financial goals.

Education: Either 2-year degree with 1 year relevant experience or 4-year bachelor's degree with no experience required in HR, Hospitality, Business Administration, or related field.

Certified trainer qualification is mandatory.

Work Experience Required: 1 year experience in human resources or related professional area OR no experience if holding 4-year degree.

Not explicitly mentioned: Notice period, location, or other hard filters.

Experienced in supporting and delivering employee training programs with a focus on guest service and leadership.

Able to collaborate with operational leaders to assess training effectiveness and translate learning into business performance.

Comfortable managing training budgets and aligning training initiatives with business objectives and brand values.