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Job Description
Structured overview of role & requirementsAbout This Role
Manage system configuration and deployment for Windows and MacOS endpoints and peripherals across APAC and EMEA regions.
Provide end-user support including advanced troubleshooting for hardware, software, account issues, and process education for on-site and remote employees.
Administer network operations compliance, manage servers, storage, backup strategies, IT onboarding/offboarding, patch management, asset inventory, and participate in audit and change control processes.
Minimum Requirements
Minimum 5 years of experience in Desktop Support or system administration supporting 100+ users.
Experience supporting Microsoft Windows and MacOS desktop environments.
Proficiency with Active Directory, Power Shell scripting for account/permissions administration, endpoint management tools (e.g., SCCM), and ITSM systems.
Work Experience Required: Minimum 5 years in relevant IT support roles.
Ideal Candidate Profile
Experienced in managing mixed Windows and MacOS environments with strong technical troubleshooting skills for hardware and software.
Comfortable collaborating across various IT groups and with different organizational levels to resolve issues and support IT projects.
Process-oriented with demonstrated success in technical customer support and the ability to manage multiple tasks under prioritized workflows.