Premium Support Engineer - L3
Hewlett Packard Enterprise (HPE)Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead troubleshooting and resolution of complex customer issues related to SD-WAN, networking hardware/software including replication of customer environments in lab.
Serve as a primary technical liaison among customers, engineering teams, and other internal services to ensure timely problem resolution and knowledge transfer.
Mentor junior engineers and contribute to knowledge base creation, trainings, and product deployment support specifically for SD-WAN and related networking platforms (Juniper/Aruba).
Minimum Requirements
10+ years of experience in networking industry or minimum 7+ years with extensive Juniper or Aruba experience in SD-WAN technologies or datacenter/enterprise core network troubleshooting.
B.E. in Electronics/Engineering or Computer Science or equivalent.
Strong hands-on knowledge of SD-WAN architectures, Layer 2/3 networking fundamentals, security services, and cloud/datacenter integration.
Mandatory onsite role with weekend and night shift coverage for global operational support.
Ideal Candidate Profile
Experienced in advanced networking troubleshooting in large enterprise SD-WAN and datacenter environments with Juniper or Aruba platforms.
Able to lead cross-functional communication bridging customers, engineering, and support teams for critical technical issues.
Proficient in scripting (Perl/Python/Unix/Expect) and familiar with SD-WAN management/orchestration and networking security technologies (Firewalls, SASE).