Premium Support Engineer - L3
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Job Description
Structured overview of role & requirementsAbout This Role
Lead troubleshooting and resolution of customer-reported network issues, including hardware and software fault isolation and providing final fixes.
Maintain in-depth knowledge of customer network environments and collaborate internally to support critical customer issues and deliver trainings.
Participate in new product deployments, knowledge base development, and mentor junior support engineers in technical specialty areas.
Minimum Requirements
Onsite work primarily from HPE office is mandatory.
Bachelor's degree in Electronics, Engineering, or Computer Science (or equivalent) required.
Minimum 10+ years networking industry experience OR 7+ years of extensive Juniper or Aruba SD-WAN or datacenter/enterprise core network troubleshooting experience.
Strong hands-on knowledge of SD-WAN architectures, Layer 2 and Layer 3 networking fundamentals, SD-WAN security concepts, and cloud/datacenter integration with SD-WAN.
Ideal Candidate Profile
Experienced with Juniper and Aruba SD-WAN platforms and orchestration tools such as Aruba Edgeconnect Orchestrator and Juniper Contrail Networking.
Holds advanced networking certifications like JNCIS, JNCIP, JNCIE, ACA, ACP, ACSX, CCNA, CCNP, or CCIE.
Capable of supporting global customers across night and weekend shifts and mentoring support engineers, indicating senior technical leadership in complex network environments.