AI Support Analyst, Associate 2
State Street CorporationMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 1 and Level 2 operational support and troubleshooting for Claude AI services including platform health monitoring and incident triage.
Support user onboarding, access provisioning, prompt usage guidance, and coordinate with engineering and vendor teams for issue escalation.
Participate in rollout hypercare, maintain operational documentation, track known issues, and support global shift-based coverage.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
1-2 years of application support, service desk, or operations experience.
Basic understanding of AI/LLM platforms and Generative AI concepts.
Experience with ServiceNow, Jira, Microsoft Teams, monitoring tools, and knowledge of authentication and access management concepts.
Ideal Candidate Profile
Experience supporting enterprise AI platforms such as Claude, Copilot, ChatGPT Enterprise, or similar solutions.
Familiarity with prompt engineering concepts and Responsible AI principles.
Comfortable supporting cloud-hosted applications and AI governance/acceptable-use policies.