Operations Executive - Haridwar

Own and execute daily service operations with a team of technicians within a defined service area ensuring quality and timely pest control service delivery as per company SOPs.

Perform technician performance assessments and training programs; coach technicians to improve service quality and ensure compliance with service dockets and audit requirements.

Manage customer complaints within 24 hours, conduct audits and follow-up corrective actions, handle inventory coordination, and monitor operational costs and technician productivity metrics.

Minimum educational qualification: B.Sc. in Chemistry, Zoology, or Agriculture.

Prior experience in pest management operations or service industry is desirable but not mandatory.

Proficiency in computer applications (Excel, Word, PowerPoint) and ability to learn multiple internal systems (e.g., iCABS, STP, iAuditor).

Work Experience Required: Not explicitly mentioned in the JD.

Experienced in managing field teams and executing operational processes within service-oriented or pest control environments.

Comfortable with technology-enabled field operations and use of multiple software tools for service tracking and reporting.

Capable of performing performance assessments, training, audit follow-ups, and handling inventory and cost monitoring for operational efficiency.