Branch Operations Manager
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Job Description
Structured overview of role & requirementsAbout This Role
Approve and oversee daily financial transactions exceeding teller limits and manage service delivery including queue management and branch premises maintenance.
Ensure compliance with all operational controls, audits, regulatory returns, and safety guidelines while managing staff schedules, coaching, and performance.
Drive customer satisfaction improvements, monitor feedback, and support branch performance through referrals and efficient operations controls.
Minimum Requirements
Graduate or Postgraduate degree.
At least 3-4 years of overall experience in banking operations.
Strong knowledge of banking operations including compliance, reconciliation, and AML policies.
Work Location: Kolkata, India; permanent office-based role.
Ideal Candidate Profile
Experienced in branch banking operations with a focus on transaction approvals, compliance, and audit readiness.
Capable of managing staff workflows, training, and customer service delivery efficiently under operational KPIs.
Demonstrates operational rigor and adherence to banking policies including regulatory, safety, and business conduct standards.