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Job Description
Structured overview of role & requirementsAbout This Role
Lead redesign and scaling of workflows and core systems across Sales, Operations, and Care to improve throughput and accuracy.
Drive and manage cross-functional initiatives including product launches, cost optimization, and customer experience, ensuring alignment and execution clarity.
Own operational excellence by defining KPIs, building reporting cadence, and eliminating process waste using Lean methods, directly impacting growth, efficiency, and profitability.
Minimum Requirements
10+ years of experience in strategy, operations, product, or business leadership roles at high-growth startups, preferably in fintech, health tech, or ops-heavy sectors.
Proven experience in scaling or rebuilding a core business function such as supply operations, customer experience, or go-to-market.
Engineering background with strong analytical and execution capabilities.
Work Experience Required: 10+ years in relevant roles
Ideal Candidate Profile
Experienced operator comfortable working at the intersection of strategy, operations, and product in fast-growing startup environments.
Systems thinker who connects cross-functional dots to streamline processes and scale business functions effectively.
Demonstrated track record of hands-on execution and leading high-impact projects involving multiple stakeholders including leadership and technical teams.