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Job Description
Structured overview of role & requirementsAbout This Role
Serve as interface between business stakeholders, product owners, and technical teams for a leading European Banking client, ensuring clear translation of business requirements into functional specs and user stories.
Drive delivery and adoption of Salesforce solutions including CRM, Client Onboarding, Case Management, and Workflow Automation by coordinating Agile teams and supporting testing and production changes.
Maintain project documentation and support Agile ceremonies while managing impact assessments and traceability from requirements through implementation and testing.
Minimum Requirements
6+ years IT experience with minimum 4 years as Functional or Business Analyst and 3+ years specifically with Salesforce platforms.
Strong knowledge of Salesforce Sales Cloud, Service Cloud, Lightning Experience, and Customer 360, including security, reports, dashboards, and data management.
Experience in Banking or Financial Services domain supporting CRM and customer-facing processes.
Proficiency in Agile/Scrum practices with practical experience in sprint planning, backlog refinement, UAT, and tooling like Jira, Confluence, and ServiceNow.
Ideal Candidate Profile
Experienced Functional Analyst skilled in bridging business and technical teams within Salesforce projects for banking clientele, demonstrating domain and platform expertise.
Comfortable working in Agile, collaborative environments coordinating multiple stakeholders and supporting end-to-end delivery lifecycle.
Proficient in business process optimization and documentation with strong communication skills to manage stakeholder expectations and technical validations.