Post Sales Manager (3+ yrs Exp)(mandate)
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Job Description
Structured overview of role & requirementsAbout This Role
Manage entire post-sales customer lifecycle from booking to possession handover, ensuring operational efficiency and customer satisfaction.
Coordinate with banks, legal, finance, developers, and internal teams for loan processing, agreement registration, collections, and documentation.
Lead and mentor CRM and post-sales teams, develop SOPs, and prepare MIS reports covering collections, loan status, and possession milestones.
Minimum Requirements
4-8 years experience in CRM, post-sales, collections, or customer service in real estate sector.
Bachelor's degree in Commerce, Business Administration, Management, or related field; MBA/Postgraduate is advantageous.
Strong knowledge of real estate documentation, registration, and home loan processes.
Experience with CRM software, MS Excel, MIS reporting, and collections management systems.
Ideal Candidate Profile
Experienced in handling residential and commercial real estate projects with end-to-end post-sales operations.
Skilled in customer relationship management and stakeholder coordination across cross-functional teams.
Proven leadership capability in managing teams and driving process improvements in real estate post-sales environment.