Senior Analyst – Pricing & Promo Operations
Lowe's Companies, Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own day-to-day resolution of store and business pricing support mailbox queries ensuring timely and accurate responses.
Manage complex or high-priority pricing support issues including escalation handling and issue routing.
Support queue management by balancing workloads, performing quality checks, and improving SOPs and documentation.
Minimum Requirements
4+ years experience in Retail Operations, Shared Services, Support Operations, Pricing, or similar process-driven environment.
Bachelor's degree in B.Com, BBM, MBA, or Retail Operations Management.
Experience in queue management and issue resolution; preferred experience with escalations and quality control.
Role based in Bengaluru with shift timings from 11 AM to 8 PM or 2:30 PM to 11:30 PM; roster-based support including weekends and shift rotation.
Ideal Candidate Profile
Experienced in managing support operations with ability to handle escalations and maintain operational discipline.
Strong skills in process adherence, documentation, and stakeholder coordination within pricing or retail support functions.
Comfortable working in a shift-based, rostered environment handling structured case management and quality control.