Executive - Branch Operations - Freight Forwarding

Manage end-to-end branch operations for freight forwarding shipments ensuring timely execution from booking to final delivery and closure.

Coordinate with internal teams, customers, vendors, and overseas offices to maintain shipment schedules, documentation, and compliance.

Monitor operational performance, resolve bottlenecks, ensure billing accuracy, and support continuous process improvements for branch productivity.

Work Experience Required: Not explicitly mentioned in the JD

Experience in freight forwarding operations including shipment coordination and documentation handling.

Knowledge of compliance requirements and operational standards in logistics/freight forwarding.

Ability to coordinate across multiple stakeholders including shipping lines, transporters, customs, warehouses, and finance.

Experienced in managing complex shipment operations and resolving operational issues proactively.

Comfortable working with cross-functional teams and external vendors to enforce service levels and improve processes.

Detail-oriented with focus on accurate documentation, billing coordination, and adherence to SOPs in a fast-paced logistics environment.