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Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

Direct Career PageEst. 18–28 LPA

Posted 19h ago

Against your primary resume

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Role Fit

Experience

Industry Relevance

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Data-driven signals on your job's competitiveness

Competition Intensity

(Low)

Background Fit Sensitivity

(Moderate)

Shortlisting Strictness

(Moderate)

Structured overview of role & requirements

Lead client-facing engineering delivery to ensure rapid response and issue resolution for critical client problems.

Build, mentor, and scale a high-performing support engineering team focused on customer service and operational efficiency.

Oversee cross-functional system integrations, data flows, and SLA adherence to maintain system reliability and customer satisfaction.

Experience leading technical support or engineering teams with accountability for delivery and escalation management.

Proficiency understanding system architectures involving Next.js, Node.js, .NET/C#, REST APIs, JSON, databases, and observability tools.

Strong verbal and written communication skills suitable for client and executive stakeholder interaction.

Work Experience Required: Not explicitly mentioned in the JD.

Demonstrated ability to manage high-pressure client escalations with professionalism and urgency while maintaining operational stability.

Background in orchestrating technical support or implementation teams with a focus on customer success and SLA compliance.

Comfortable bridging technical architecture and customer-facing communication between core engineering, infrastructure, and client success teams.