Engineer - Access Supplier Operations, Technical Support Center
Tata Communications LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and resolve daily proactive/reactive network incidents ensuring timely restoration.
Coordinate with field support, NOC, and internal/external teams for fault isolation and escalation following the escalation matrix.
Manage network performance by handling trouble tickets, maintaining KPIs/SLAs, and supporting scheduled network activities.
Minimum Requirements
Experience with network operations including monitoring, fault isolation, and incident resolution in a 24x7 shift environment.
Hands-on knowledge of Internet fundamentals, networking devices (routers, switches), and routing protocols (STP, BGP, OSPF).
Familiarity with network elements such as Transmission, Optical fiber, BTS, BSC, MSC, and Fiber optic technologies preferred.
Proficiency in MS Office, especially Excel (functions like IF, Pivot Tables, Sum, Removing Duplicates).
Ideal Candidate Profile
Experienced in working with cross-functional teams to coordinate network issue resolution and customer support.
Capable of managing technical escalations effectively following established escalation hierarchies.
Comfortable handling direct communications with field operations and customer teams in a live network operations setting.