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Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

Direct Career PageEst. 28–40 LPA

Posted 17h ago

Against your primary resume

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Role Fit

Experience

Industry Relevance

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Data-driven signals on your job's competitiveness

Competition Intensity

(Moderate)

Background Fit Sensitivity

(High)

Shortlisting Strictness

(High)

Structured overview of role & requirements

Own design, development, implementation, and support of Amazon Connect cloud-based contact center solutions.

Maintain and enhance contact flows, IVR, call routing, ensuring high availability and platform reliability.

Lead platform modernization initiatives, integrate with enterprise systems, and provide technical leadership to junior engineers.

Approximately 12 years of professional experience, including Amazon Connect engineering.

Strong expertise in Amazon Connect, AWS Lambda, Lex, DynamoDB, API Gateway, and CloudWatch.

Experience with CRM integrations (Salesforce, ServiceNow), REST APIs, microservices, and programming in Python, Node.js or Java.

Hybrid work model requiring in-person presence at assigned TransUnion office minimum 2 days/week.

Senior-level candidate with deep knowledge of AWS contact center technologies and architecture.

Experience in contact center operations, security compliance, scalability, cost optimization, and cloud DevOps practices.

Comfortable leading cross-functional collaboration, mentoring junior staff, and driving platform modernization efforts.