Customer Success Manager

Manage a portfolio of approximately 70 smaller customers to drive product adoption, retention, and measurable value via one-to-one and one-to-many engagement methods including digital campaigns and webinars.

Run scalable success motions such as onboarding assistance, adoption checkpoints, health reviews, and renewal outreach tailored for high-volume customer management.

Monitor customer health and product usage data to identify churn risk and expansion opportunities, and collaborate cross-functionally to set and execute customer success strategies.

Bachelor's degree required.

Minimum 2 years experience in customer success, customer support, account management, or related client-facing roles.

Experience with SaaS or CMMS platforms and ability to learn and maintain technical knowledge of SaaS offerings.

Must have excellent written and verbal English communication skills suited for live conversations with US customers.

Comfortable managing a high-volume portfolio with digital and scalable customer success models.

Strong analytical skills with ability to interpret customer data and deliver clear, data-informed recommendations.

Experienced working independently across time zones, especially supporting US-based customers during evening and overnight shifts from India.