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Job Description
Structured overview of role & requirementsAbout This Role
Provide post-sale customer service and support via phone, chat, or text for business and end-consumer customers, handling both low complexity and higher complexity inquiries.
Act as a liaison between customers and internal departments related to specific customer orders in distribution center or walk-in service environments.
Ensure delivery of services with adherence to time, cost, and quality requirements within the scope of own expertise.
Minimum Requirements
Subject matter knowledge and specialized schooling or previous practical experience relevant to customer service roles.
Experience handling customer service in call centers or distribution center environments.
Work Experience Required: Not explicitly mentioned in the JD.
Ability to comply with relevant professional discipline and service standards.
Ideal Candidate Profile
Experienced in customer service settings involving technical and non-technical support for both business and end customers.
Operates effectively within structured environments such as call centers or distribution centers with defined service quality goals.
Has practical experience solving customer issues across multiple communication channels and adjusting to changing requirements.