Expert Systems Engineer

Own in-depth diagnostics and root cause analysis of complex Citrix logon performance issues across a diverse customer base, focusing on all logon phases and leveraging multiple data sources including AI-assisted tools.

Develop and maintain the diagnostic methodology, training materials, and runbooks for standardized, repeatable investigations and root cause documentation.

Mentor and elevate the Citrix engineering team's technical skills, and drive systemic improvements propagated organization-wide based on investigation findings.

5+ years of hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), including complex multi-site enterprise deployments, performance tuning, and troubleshooting.

Expert-level understanding of all phases of the Citrix logon process and ability to analyze key VDA and client-side metrics.

Strong expertise in Windows Group Policy (GPO) design, troubleshooting, and optimization within Citrix VDA environments.

Proficiency with Citrix Director, packet capture tools like Wireshark, and data correlation from multiple sources (Power BI, Azure Log Analytics).

Deep technical proficiency in Citrix logon performance tuning and diagnostics, capable of handling the most complex, ambiguous cases independently.

Experienced mentor who can improve the capabilities of a technical team and formalize institutional knowledge into playbooks and repeatable processes.

Comfortable leveraging AI tools and scripting (PowerShell/Python) to automate analysis and generate scalable insights and operational improvements.