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Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

HybridDirect Career PageEst. 12–18 LPA

Posted 1h ago

Against your primary resume

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Role Fit

Experience

Industry Relevance

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Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Background Fit Sensitivity

(High)

Shortlisting Strictness

(High)

Structured overview of role & requirements

Provide 1st and 2nd line technical support for LIMS application and related software products.

Design, write, and debug automation scripts (using VBScript) to improve workflows and customize functionality.

Manage ticket routing, tracking, escalation in BMC Helix/ServiceNow, including handling non-English tickets with translation tools.

Prior professional experience in software or IT support roles with hands-on ticketing tool usage (BMC Remedy/ServiceNow).

Proficiency in VBScript, SQL (MSSQL, T-SQL), and Windows environments including networking fundamentals.

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Experience with asynchronous and synchronous communication, and familiarity with ITIL practices and ticketing systems.

Experienced in handling complex technical issues and escalation within IT support workflows.

Skilled in scripting and automation to enhance support efficiency, with strong debugging and troubleshooting abilities.

Comfortable working independently managing multiple tasks, including processing tickets in different languages using automated translation tools.