Custom AI - Software Engineer III - Sales & Service - Customer
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Job Description
Structured overview of role & requirementsAbout This Role
Own detailed module-level architecture and solution design for AI-augmented CRM platforms, including data models, APIs, and frontend/backend components.
Lead full-stack feature development using modern frameworks and enforce architecture governance and delivery excellence within a small delivery pod.
Design and implement AI/GenAI features within CRM workflows, including RAG pipelines, conversational AI, and AI cost-governance to optimize performance and cost.
Minimum Requirements
6-9 years of software development experience with significant exposure to CRM system design or customer data platforms.
4+ years of hands-on full-stack development using modern web frameworks (React, Angular, Vue) and backend technologies (Node.js, Python, Java).
Experience with AI/ML integration in CRM contexts and GenAI frameworks (LangChain, LlamaIndex) is required.
Work Experience Required: 6-9 years in relevant software development and CRM domain.
Ideal Candidate Profile
Experienced software engineer transitioning from feature-building to module and system design ownership within AI-enabled CRM platforms.
Capable of leading small teams or pods with a product mindset, tracking adoption and business metrics, and mentoring junior engineers.
Strong technical background in full-stack development, AI/GenAI integration, cloud deployment, CRM domain knowledge, and hands-on problem solving at module level.