IT Customer Operations Depot Technician 1

Configure and distribute laptops for new hires and existing employees including onsite provisioning and deployment using standard hardware and software.

Manage physical asset inventory, troubleshoot hardware/software issues during provisioning, and coordinate hardware repairs with vendors.

Schedule and support user laptop swaps during refresh processes, including shipping logistics and asset return coordination.

Associate degree or equivalent experience required.

1-3 years of relevant experience in customer service or IT support.

Working knowledge of Windows OS, Mac OS, Microsoft Office Suite, Active Directory, computer imaging, ServiceNow, VoIP, endpoint security, PC hardware, and related technologies.

Not explicitly mentioned in the JD: notice period or strict location constraints.

Experienced in hardware provisioning and desktop support with capability to manage physical inventory and asset management systems.

Able to coordinate multiple tasks including user communication, scheduling, and vendor interactions during laptop refresh cycles.

Capable of working collaboratively in a team environment with effective communication across organizational levels and maintaining professionalism under changing workload conditions.