Walk In Drive - 8th October - Executive Operations
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Job Description
Structured overview of role & requirementsAbout This Role
Establish and manage an end-to-end complaint management system for NKA accounts, ensuring timely Service on SOS follow-ups.
Analyze complaints data across NKA customers, provide feedback, and help improve customer service to strengthen retention.
Coordinate with branch and NKA teams to monitor planning, scheduling, and on-time service delivery per contracts, tracking SOS and TAT metrics.
Minimum Requirements
Graduate degree in any field.
0 to 2 years of experience; freshers are eligible.
Basic computer skills including Google Suites, MS Suite, and iCABs system proficiency.
Strong verbal and written communication skills in English; knowledge of local languages preferred.
Ideal Candidate Profile
Familiarity with branch operations, complaint management systems, and NKA concepts within RPCI context.
Ability to coordinate and collaborate cross-functionally with IT, branches, CCC, and NKA teams for complaint resolution.
Capable of systematic data analysis and report preparation to support management decisions and operational improvements.