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Job Description
Structured overview of role & requirementsAbout This Role
Oversee daily operations to achieve client deliverables and meet KPIs in a call center environment.
Lead, coach, and hold senior managers and managers accountable for performance and team morale.
Manage cross-functional teams including HR, Recruitment, Training, and Quality to ensure clear local expectations and deliverables.
Minimum Requirements
14-15 years of experience in a call center environment.
Minimum 2 years of senior leadership experience preferably in a call center environment.
Bachelor's or Post Graduate Degree required.
Must be willing to work 100% from office in U.S. shift timings starting at 18:30 IST.
Ideal Candidate Profile
Experienced in high-pressure operational environments with proven P&L leadership capability.
Strong interpersonal and communication skills with the ability to engage clients and internal teams.
Demonstrates entrepreneurial mindset and effective multitasking in dynamic call center settings.