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Job Description
Structured overview of role & requirementsAbout This Role
Lead and scale the IT operations delivery team based in Bangalore, managing capacity, delivery cadence, and service quality across endpoint operations, Jira administration, and business systems.
Translate global IT Operations strategies and roadmaps into defined local operating models with measurable delivery commitments and escalation management.
Collaborate with global IT leadership to ensure dependable operational support, continuous improvement, and cross-timezone alignment of service delivery.
Minimum Requirements
Bachelor's degree in IT, Computer Science, Engineering or related field, or equivalent experience.
10+ years in IT, technology operations, endpoint engineering, or business systems, including 5+ years in leadership roles in global or distributed teams.
Hands-on leadership experience with Microsoft 365, Intune, Entra ID, Windows and macOS endpoint management, and Jira Service Management platforms.
Experience building or scaling an India-based IT delivery team with proven hiring, coaching, and performance management capabilities.
Ideal Candidate Profile
Experienced leader capable of managing a matrix organization with cross-geography functional alignment and local accountability.
Strong technical expertise in endpoint management and service management operations, with demonstrated ability to implement automation and improve service reliability.
Skilled in stakeholder management and reporting, with a focus on operational metrics, risk escalation, and continuous service improvement in a SaaS or high-growth tech environment.