Technical II, IT Operations (TCF)
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Job Description
Structured overview of role & requirementsAbout This Role
Provide L2 support for desktop, network, server, and voice infrastructure ensuring 24/7 service availability and compliance with SLAs.
Manage and troubleshoot incidents including Sev1 situations by coordinating with platforms to isolate and resolve issues effectively.
Implement and monitor IT security compliance (PCI, HIPPA), perform BCP tests, maintain backups, and ensure adherence to ISO 27001 and COPC standards.
Minimum Requirements
6.5+ years experience supporting Windows-based desktop/laptop hardware and software in LAN environments.
Bachelor's or Postgraduate degree in IT, Computer Applications, or Electronics.
Certifications required include ITIL V3, MCSE, CCNA or equivalent.
Must be willing to work predominantly night shifts in a 24/7 operational environment.
Ideal Candidate Profile
Experienced in ITIL framework with proven skills in incident, problem, and change management using tools like Remedy.
Strong understanding of enterprise networks, Active Directory, Windows servers, and compliance standards such as ISO 27001.
Capability to manage high-pressure Sev1 incidents, perform BCP testing, and maintain contract compliance while meeting strict timelines.