AMS Consultant / Senior AMS Consultant
Bosch (Robert Bosch LLC)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end Application Managed Services (AMS) ensuring application availability, performance, and SLA adherence including incident, problem, and change management.
Support and maintain enterprise applications across SAP (e.g., S/4HANA, ECC), Oracle (e.g., E-Business Suite, Fusion Cloud), and Non-SAP ecosystems (e.g., Microsoft Dynamics, Salesforce), within heterogeneous landscapes.
Drive AMS transformation through automation and AI (GenAI, AIOps) initiatives, enhance service management processes (ITIL/ITSM), and lead application transition, stabilization, and continuous improvement activities while managing stakeholders globally.
Minimum Requirements
8–15 years of relevant IT experience in Application Managed Services, Application Support, IT Operations, or IT Service Management.
Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent.
Experience with SAP and/or Oracle AMS environments; familiarity with heterogeneous enterprise application landscapes is required.
Work Experience Required: 8–15 years; Location or notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing large-scale AMS in complex, multi-vendor or global enterprise settings, preferably with global system integrators (GSI).
Demonstrated ability to lead AMS transformation and automation using emerging AI technologies like GenAI and AIOps along with ITIL-based service management.
Skilled at stakeholder management and coordinating across diverse technology teams and vendors, including involvement in large application transitions and cloud AMS initiatives.