Ocean Dispute Resolution Specialist - SAU/PAK/UAE

Resolve customer disputes on invoiced billing by analyzing and deciding dispute outcomes (accept, clarify, reject).

Investigate root causes in upstream processes and assist in fixing them to prevent repeat disputes.

Manage communication with customers and internal stakeholders; process amendments in core systems and record complete root cause details.

Work Experience Required: Not explicitly mentioned in the JD.

Strong communication skills, including professional grammar and positive language usage.

Ability to analyze data, make data-backed decisions, and understand end-to-end logistics processes with attention to detail.

Experience in global stakeholder management and adherence to processes and SOPs.

Experienced in managing customer dispute resolution within complex global logistics or supply chain contexts.

Demonstrates operational discipline to achieve quick dispute resolutions (within 24 hours) and maintain low repeat dispute rates.

Skilled in detailed root cause analysis, cross-functional coordination, and proactive problem-solving to drive customer outcomes.