Lead Logistics Operations & customer Experience Specialist
A.P. Moller - MaerskMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Execute end-to-end supply chain operations across 3PL, 4PL, and Destination Container Management ensuring accurate shipment tracking, milestone updates, reporting, and exception handling.
Manage customer and stakeholder communications via email to maintain service quality and timely responses, including handling queries and escalations.
Support SLA adherence and KPI tracking while assisting automation initiatives and maintaining operational documentation to ensure process consistency and compliance.
Minimum Requirements
3–5 years of relevant experience in supply chain management, logistics, freight forwarding, or shared services operations.
Graduate degree (field not explicitly mentioned).
Working knowledge of 3PL/4PL operations, shipment lifecycle, milestone tracking; basic understanding of Destination Container Management preferred.
Strong written communication skills and proficiency in MS Excel; exposure to Power BI, Power Automate, or AI tools preferred.
Ideal Candidate Profile
Experienced in high-volume, deadline-driven supply chain environments requiring meticulous attention to detail and execution discipline.
Comfortable managing multiple stakeholder interactions and customer-facing communications professionally via email.
Familiarity with supporting automation and reporting tools, along with maintaining standard operating procedures and process documentation for operational continuity.