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Job Description
Structured overview of role & requirementsAbout This Role
Owns delivery and management of technical and operational services including support, maintenance, deployment, and integration to drive revenue growth and customer satisfaction.
Manages customer relationships and governance activities such as ORM, service reviews, surveys, and monthly performance reporting ensuring service delivery meets SLAs, scope, and budget.
Acts as liaison between Technical Assistance Center (TAC) and customers to coordinate escalations, resolve quality issues and FIT breaches, and support onboarding, service adoption, and upsell opportunities.
Minimum Requirements
Bachelor's degree with 12-15 years relevant experience.
Technical domain preference: subsea knowledge and DWDM optical knowledge.
Experience with customer entitlements management, AMC proposals, contract renewals, and invoicing.
Work Experience Required: 12-15 years in relevant field.
Ideal Candidate Profile
Experienced in coordinating cross-functional teams and bridging communication between technical support and customers.
Skilled in managing technical service delivery within agreed SLAs and budgets, including software upgrades and service governance.
Demonstrated ability to maintain accurate customer and service data, supporting continuous service improvement and revenue management.