Senior Director Operations

Lead and integrate Payment Integrity Operations Effectiveness globally, focusing on operational rigor and consistency to ensure zero-surprise execution.

Drive transformation deployment, capability standardization, and growth optimization across global PI Operations and manage local teams aligned to PI Transformation leadership within policy guardrails.

Own operations governance, performance monitoring, risk management, and executive communication to deliver cost efficiency, quality, SLA performance, and business value.

Graduate or Postgraduate degree from a recognized university.

15+ years of progressive leadership experience including 8-10+ years in healthcare operations, Payment Integrity, Claims, Quality, Clinical Operations, or related domains.

Experience managing SLAs, quality, staffing, budgets, governance cadences, execution risks, and executive reporting.

Ability to work flexible shifts covering Ireland, U.S., and India business hours; travel as required.

Experienced senior leader with strong operating rigor and accountability for multi-layered global healthcare operations and Payment Integrity transformation.

Demonstrated expertise in managing governance, performance turnaround, automation adoption, and cross-functional matrix influence.

Skilled in strategic integration, execution discipline, change leadership, talent development focused on AI/automation readiness, and concise executive communication.