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Job Description
Structured overview of role & requirementsAbout This Role
Manage and deliver customer service interactions across multiple channels including phone, email, chat, and social media to support product implementations and support.
Coordinate with internal teams to meet contractual delivery objectives and client expectations in airline network planning and scheduling products/services.
Provide technical training, post-sale technical support including deployment, troubleshooting, and maintenance for travel-related products and services.
Minimum Requirements
Minimum 2 years experience in Airline Network Planning and Scheduling products/services with an airline or similar product/service organization.
Minimum High School diploma; university student or graduate preferred.
Proficiency in Microsoft Excel and PowerPoint with proven presentation skills.
Proficient English communication skills (written and oral); Spanish proficiency is a plus.
Ideal Candidate Profile
Experienced in airline-related technical product support and service delivery functions incorporating multiple disciplines such as systems integration, troubleshooting, and training.
Capable of managing customer relationships effectively while coordinating cross-functional teams to meet service delivery commitments.
Strong analytical and time management skills demonstrated by ability to handle pressure and complex situations in a service delivery environment.