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Job Description
Structured overview of role & requirementsAbout This Role
Lead backend solution architecture and implementation ensuring alignment with enterprise standards and business goals.
Drive DevOps practices including CI/CD pipelines, testing, deployment, and operational support for high availability and performance.
Collaborate cross-functionally with architecture, operations, security, product, and offshore teams; provide technical guidance and documentation; support contact center solutions with Amazon Connect integration.
Minimum Requirements
Strong backend software design and development skills with Java and Spring framework experience.
Hands-on experience with AWS cloud services, containerization (Docker, Kubernetes), RESTful APIs, microservices, and DevOps practices.
Experience with Amazon Connect contact center solutions and Salesforce integration is required.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced technical leader comfortable managing teams across onshore and offshore locations and aligning technical solutions with business needs.
Skilled in negotiating and influencing technical decisions without direct authority, working in agile delivery environments.
Background in telecommunications or subscription-based services and relevant certifications (AWS Solutions Architect/Developer, Agile certifications) are preferred but not mandatory.