Ocean Disputes Specialist

Own the timely and accurate resolution of Ocean invoice disputes within agreed service levels to secure collections and minimize financial exposure.

Identify root causes of disputes and drive preventive and corrective actions to reduce dispute recurrence and improve dispute-to-collection performance.

Collaborate with internal and external stakeholders to monitor dispute performance metrics, support continuous process improvements, and ensure compliance with operational controls.

Experience in Customer Experience (CX), Accounts Receivable, Collections, or Dispute Management with focus on Ocean invoice disputes.

Understanding of Ocean Freight processes and workflows relevant to dispute management.

Graduate with any bachelor's degree.

Fluent in English with strong communication skills.

Demonstrated ability to perform root cause analyses and implement preventive measures to reduce invoice disputes.

Strong stakeholder management and influencing skills across customers and internal teams without direct authority.

Process-oriented with focus on SLA adherence, detail accuracy, and working effectively in a fast-paced, performance-driven environment.