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Job Description
Structured overview of role & requirementsAbout This Role
Lead and develop the Field Services organization in the region with a focus on customer intimacy, market understanding, and commercial strength.
Deploy and execute Transit Field Services strategy including organization, processes, and tools, while managing key performance indicators (KPIs) for quality and cost-effectiveness.
Manage multiple teams including Resident Site Managers, Field Service Operation Managers, Warranty Manager, and Customer Services Manager to support projects during warranty and retrofit phases, and optimize costs.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Must have experience in managing Field Services or similar operational teams in a transit or service environment.
Experience in budget planning and resource management for service organizations.
Not explicitly mentioned: mandatory degrees, notice period, or specific location constraints.
Ideal Candidate Profile
Proven leadership experience in regional Field Services operations with ability to interface with multiple internal functions like Product Management, Sales, Engineering, and Quality.
Experienced in deploying customer-centric service solutions with measurable impact on warranty and retrofit project delivery.
Strong operational focus on KPIs related to safety, cost control, mobilization time, and service quality in transit or related industries.