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Protocol Intelligence
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and ensure 24x7 operational performance of network, servers, and RAN infrastructure using NMS/EMS tools to meet SLAs.
Proactively detect, analyze, and resolve network alarms and incidents, managing trouble tickets with internal and external teams.
Prepare incident reports, perform preventive maintenance, support change activities, and coordinate escalations and field teams.
Minimum Requirements
Bachelor’s degree in Engineering (Electronics, Computer Science, IT).
Knowledge of telecom networks including 2G/3G/4G/5G, RAN, RNC, BSC, and protocols such as SNMP, GTP, SIP, HTTP.
Experience with monitoring tools like SolarWinds, Zabbix, OneFM and ticketing tools such as Remedy or JIRA.
Basic Linux/Unix knowledge; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Has practical experience operating or supporting telecom RAN and Packet Core networks with monitoring and incident management.
Demonstrates familiarity with network management systems and triage of alarms to maintain network uptime and SLA compliance.
Capable of coordinating with multiple teams including field engineers, OEMs, and service providers to resolve network issues effectively.