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Job Description
Structured overview of role & requirementsAbout This Role
Diagnose, troubleshoot, and resolve production software issues to maintain system stability.
Develop and own monitoring and automation solutions for production and non-production environments.
Implement smaller features and enhancements in stable system components and automate manual operational tasks using scripting.
Provide feedback from customer users to engineering and product teams and maintain detailed problem resolution records.
Minimum Requirements
3+ years of professional experience in production support or similar environment.
Strong proficiency in scripting languages such as Python, Perl, and Shell scripting.
Experience with MySQL including the ability to write and understand complex SQL joins.
Work Experience Required: Minimum 3 years relevant experience.
Ideal Candidate Profile
Experienced in fast-paced production support with proven problem-solving and troubleshooting skills.
Skilled at bridging technical and business requirements through effective communication and collaboration.
Technical proficiency in scripting, database management, and familiarity with programming languages like C++, Java, or Ruby on Rails is a strong plus.