Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own post-sales outcomes for large enterprise accounts including implementation, adoption, value realization, renewal, and expansion in India.
Build and maintain executive-level relationships (CIO, CFO, CHRO) to align ServiceNow solutions with customer business goals and measure success with KPIs like technical health and customer satisfaction.
Coordinate delivery across ServiceNow, GSIs, and SI partners ensuring seamless execution and contribute to strategies that shorten time-to-value and support organizational change management.
Minimum Requirements
8–12 years of experience in professional services or consulting, preferably with technology-enabled transformation experience (Digital/SaaS/Enterprise Software).
Experience working with or supporting CxO-level stakeholders and managing large India enterprise accounts with multiple stakeholders.
2–5 years experience managing large, multi-track programs including organizational change management.
Experience in leveraging AI for work process enhancement, decision-making, or problem-solving.
Prior ServiceNow platform exposure is a strong plus but not mandatory.
Ideal Candidate Profile
Experienced in navigating complex stakeholder environments within large Indian enterprises and managing multi-stream transformation programs.
Demonstrates business fluency with AI integration in workflows and decision-making to deliver measurable business outcomes.
Skilled at building executive trust and translating technical platforms into business language to drive renewal and expansion.