Bilingual System Operations Analyst (Japanese)

Monitor, control, and maintain large-scale IT systems infrastructure to ensure seamless operations.

Provide innovative solutions and act as a trusted advisor offering best practice insights to customers.

Collaborate with teams and interact with customers to manage alerts, validate events, escalate outages, and execute preventative tasks proactively.

Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.

At least 2 years of relevant experience in IT or technical support roles.

Proficiency in IT systems including networks, hardware, software troubleshooting, plus client communication skills.

Not explicitly mentioned in the JD: Notice period, mandatory degree or certifications (though computer science degree and Windows Server certification are preferred).

Experienced in operating Windows and Linux systems with knowledge of batch operations preferred.

Strong analytical and problem-solving skills with hands-on technical experience.

Effective communicator able to manage client interactions and provide technical interpretations in Japanese and English.