Senior TS Cross Technology Systems Integration Specialist
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Job Description
Structured overview of role & requirementsAbout This Role
Lead complex installation, integration, deployment, configuration, and fault management activities across multiple technologies including Networking, Data Centre, Security, Customer Experience, Collaboration, and End User Compute.
Coordinate and oversee engineers and technicians, ensuring quality and performance targets are met, and provide coaching and mentoring to junior staff.
Engage with clients and vendors on-site and remotely to address complex solution requirements, escalate issues, and contribute to technical design and project documentation.
Minimum Requirements
Bachelor's degree or equivalent in Information Technology, Computing or related field.
Must have valid CCIE Collaboration Certification or relevant advanced certifications in domains such as Networking, Data Centre, Security, and Collaboration as specified.
Advanced work experience in technical implementation engineering across specified technologies, including client engagement and project management experience.
Work Experience Required: Advanced experience explicitly mentioned; exact years not specified. Notice period: Not explicitly mentioned.
Ideal Candidate Profile
Experienced technical lead capable of owning technology domains and leading multidisciplinary engineering teams through complex project lifecycles.
Proven ability to manage large-scale enterprise deployments and integrations, especially in Collaboration technologies like Cisco UC Manager and Contact Center solutions.
Strong strategic communicator skilled in reporting, client engagement, escalation management, and multi-vendor coordination in hybrid work environments.