Senior enterprise technology engineer

Lead and manage 3rd line network support including design, operations infrastructure, troubleshooting, and incident resolution in IT Operations.

Coordinate with IT disciplines and teams to monitor service delivery, implement performance metrics, and maintain network systems ensuring security and compliance.

Mentor and guide direct and indirect reports, foster effective cross-team relationships, and participate in corporate initiatives to enhance operational performance and customer satisfaction.

Graduate in any field with 8+ years overall experience in IT operations, remote IT infrastructure management, incident/problem management, and project management.

ITIL Foundation v3 certification or equivalent knowledge is mandatory.

Excellent English verbal and written communication skills.

Up to 10% travel required; Cisco/Juniper professional certification and SD-WAN knowledge desirable but not mandatory.

Experienced in managing network operations within large-scale or multinational IT environments, preferably in shared infrastructure setups.

Demonstrated ability to lead technical teams, drive incident and problem management processes, and enforce regulatory and group standards.

Strong operational focus, skilled in collaboration across teams and customer engagement to deliver service excellence and meet KPIs.