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Job Description
Structured overview of role & requirementsAbout This Role
Provide L2/L3 production support and maintenance for mission-critical banking applications including Temenos TAP and related platforms.
Ensure application availability, incident restoration, root cause analysis, service requests, and continuous operational monitoring adhering to SLAs.
Support release deployments, configuration management, automation using scripting, and collaborate across multiple teams for seamless service delivery.
Minimum Requirements
7+ years experience in enterprise application production support and maintenance in complex multi-tier environments.
Strong knowledge of ITIL/ITSM processes along with experience in incident, problem, change, request, and event management.
Hands-on skills with Java/JVM, Spring Boot, .NET, REST APIs, middleware, SQL databases, Linux/Unix/Windows environments, CI/CD tools, scripting (Shell/Bash, PowerShell, Python).
Experience with application monitoring tools (Dynatrace, Splunk, ELK Stack) and support for banking/payment systems is required.
Ideal Candidate Profile
Experienced in supporting mission-critical, 24x7 banking applications including Temenos Transact and payment processing systems.
Skilled in proactive incident management, root cause analysis, operational automation, and multi-team stakeholder coordination.
Comfortable working in global, hybrid, and on-call environments with strong focus on application performance, availability, and compliance.