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Job Description
Structured overview of role & requirementsAbout This Role
Provide L2/L3 production support and application maintenance for critical banking applications, including Temenos TAP and associated systems.
Own application availability, incident resolution, root cause analysis, service requests, release/deployment support, and operational monitoring.
Collaborate with cross-functional teams and automate operational activities to ensure high system stability and compliance with ITIL/ITSM processes.
Minimum Requirements
7+ years experience in enterprise application production support and maintenance in complex environments.
Hands-on expertise with L2/L3 support, incident/problem management, application releases, monitoring tools (Dynatrace, ELK, Splunk), and ITIL/ITSM processes.
Proficiency in SQL, Linux/Unix and Windows support, scripting (Shell, PowerShell, Python), and DevOps/CI/CD tools (GitLab, Jenkins, ServiceNow).
Experience supporting banking applications, preferably Temenos Transact (T24) and core banking/payment operations.
Ideal Candidate Profile
Experienced in supporting mission-critical banking applications in 24x7 global support environments with strong problem-solving and automation skills.
Familiar with multi-tier enterprise setups involving APIs, middleware, databases, batch processing, and complex integrations.
Capable of managing high-severity incidents independently while driving continuous improvement in application reliability and operational excellence.